Frequently Asked Questions
Everything you need to know about shopping with Ivoire.
What is the standard shipping timeframe for Ivoire orders?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location and local customs processing.
How can I return an item if it doesn't fit?
We accept returns within 30 days of delivery. Items must be in their original condition, unworn, and with all tags attached. Please visit our Return Portal to generate a prepaid shipping label.
What materials do you use for your garments?
Ivoire is committed to high-quality craftsmanship. We primarily use premium natural fibers such as organic cotton, linen, and ethically sourced silk to ensure both comfort and durability.
Do you offer international duties and taxes coverage?
For most regions, duties and taxes are calculated and collected at checkout to ensure a seamless delivery process without unexpected fees upon arrival.
How do I determine my correct size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or contacting our style consultants for personalized advice.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and flexible payment options like Klarna and Afterpay.